Shipping & Returns Policy

Shipping

Where is my order?

Once your order is shipped, you’ll receive a tracking number via email so you can keep an eye on its activity while it makes its way to you. You can also log into your Temptation Jewellery account at any time and select “My Orders” to review your order status.

How long will it take for my order to be shipped?

The shipping and processing times depend on the items you're ordering. The status of each product (backordered, buy on request or in stock) is indicated on each individual product page, as well as the estimated shipping date.

Buy on request: We are about to receive it or our jeweller needs to craft the piece for you once you order. Keep in mind that it can take a bit more time for you to receive this type of product. Shipping timelines are usually within 10 business days from the order day.

In stock: The product is in our facilities, ready for a new home! Shipping timelines are usually within 3 business days from the order day.

If you're ordering multiple pieces and the status and shipping date of each one are different, the order may be split in two or it may be shipped on the latest date. Use this rule to determine your shipping date: if the difference between the dates is more than 8 business days, the order will be split in two. If the difference is less than 8 business days, it will be shipped together once all items are available (on the latest shipping date).

Delivery info & costs

Shipments to Spain have a cost of €10 for purchases between €0 and €199. If the order reaches or exceeds €200, the shipping cost will be €20.

For international shipments, the cost is €15 for orders between €0 and €199, and €25 for purchases of €200 or more.

Our shipments are made via Correos Certified Shipping and the estimated delivery time is 10-15 days.

What happens if I refuse my shipment?

If you choose to refuse the delivery of your order, you will be responsible for the return shipping fee charged to Temptation Jewellery. Keep in mind that this amount depends on your country. If you want to make any adjustments to your address, please be sure to reach out to us at Customer Service before your order is dispatched.

Return Policy

What is the return policy of Temptation Jewellery?

We offer free returns within 30 days for a refund if returned in saleable conditions. Please make sure that all original tags are attached, original packaging is intact and there are no signs of wear on any of the pieces. Keep in mind that engraved pieces are not eligible for return or exchange.

Are returns free?

  • Europe: your return is on us!

  • USA & Canada: a €20 EUR fee will be deducted from your refund.

  • International: a €30 EUR fee will be deducted from your refund.

What’s your exchange policy?

All pieces can be returned for refund or store credit if returned in saleable conditions. You can then place a new order for the piece or size you’d prefer!

How do I start the return process?

Email us at info@temptationjewellery.com and our Customer Service team will be happy to provide your return labels.

When will I receive my refund?

Once your order arrives back to us, it can take up to 5-10 business days for it to be processed. We’ll be in touch via email with an update on your refund, store credit or replacement!

Can I cancel/return a preordered item?

Items purchased during a preorder period are not eligible for refund, store credit or exchange. We also cannot cancel orders that are placed during a preorder period at any time prior to shipping. Why? We operate on limited inventory and preorder periods are a “last chance” for those items. Once they sell out, they won’t be returning to our website so we’re not able to accept returns.


Right of Withdrawal

Scope

These provisions apply solely to Clients who hold the status of a consumer or user in accordance with Article 3 of RDL 1/2007 (a natural person acting for purposes outside their trade, business, craft, or profession). They do not apply to clients acting within the framework of a professional or business activity, whose returns shall be governed by the commercial clauses of this contract (claims for defects, hidden flaws, etc.).

Deadline

The consumer has fourteen (14) calendar days to withdraw from the contract without giving any reason. The period is calculated from the date of receipt of the goods by the consumer or a third party indicated by them, other than the carrier (Art. 104 RDL 1/2007). For orders consisting of multiple goods delivered separately, it is calculated from the receipt of the last good. In the case of service contracts, it is calculated from the conclusion of the contract.

Exercise of the Right

The consumer may exercise their right of withdrawal via the “Withdraw from the contract here” button available in their account and order history (direct link to the withdrawal form), or by communicating via email to info@temptationjewellery.com, or to the postal address Juan XXIII, 16, 38660, Arona S/C de Tenerife. An acknowledgment of receipt will be sent on a durable medium without delay.

Extension due to Lack of Information

If Temptation Jewellery fails to comply with the duty to provide information regarding the right of withdrawal, the withdrawal period shall expire twelve (12) months after the expiration of the initial withdrawal period (Art. 105 RDL 1/2007).

Exceptions

The right of withdrawal shall not apply to the cases set forth in Art. 103 RDL 1/2007, in particular:
  • Goods made to the consumer’s specifications or clearly personalized (Art. 103.c).
  • Sealed goods which are not suitable for return due to health protection or hygiene reasons and which were unsealed after delivery (Art. 103.e).
  • Sealed audio or sealed video recordings or sealed computer software which were unsealed after delivery (Art. 103.i).
  • The supply of digital content which is not supplied on a tangible medium if the performance has begun with the consumer’s prior express consent and with their acknowledgment that they thereby lose their right of withdrawal (Art. 103.m).

Consequences

Upon valid exercise of the right of withdrawal, Temptation Jewellery shall reimburse all payments received, including the costs of standard delivery, within a maximum of 14 calendar days from the day on which we are informed of the decision (Art. 107 RDL 1/2007), using the same means of payment as used for the initial transaction. Temptation Jewellery may withhold the reimbursement until the goods have been received back, or until the consumer has supplied evidence of having sent back the goods, whichever is the earliest. The consumer shall send back the goods within a maximum of 14 calendar days from the day on which they communicate their decision, bearing the direct cost of returning the goods. The consumer shall only be liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.

**ABOVE TERMS AND CONDITIONS APPLIED ONLY TO ONLINE PURCHASES**

close Shopping Cart
Cookie consent