F.A.Q

Registering at Temptation Jewellery is very easy! Sing up here and follow the instructions by filling in requested data

If you have forgotten your password to log in to your Temptation Jewellery profile, don’t worry, getting a new one will be easy. You must access this link and enter the e-mail you used to sign up on our website.

You will soon receive an email with instructions and a link to activate your new password. While waiting for the e-mail, do not close Temptation Jewellery page. Once you receive it, click on the activation link, another Temptation Jewellery page will open confirming that your password has been regenerated. You will then receive a second e-mail with your new password.

Once the process is completed, you will be able to access your account at Temptation Jewellery with your new password and email address.

It can also happen that our e-mail is catalogued as spam, if you haven’t received our e-mail in a reasonable time, please check your junk mail folder.

You can easily find the items you are looking for on our website in any of the following ways:

• Using the browser: You will find the browser at the top of the page and it will allow you to search any item quickly and effectively. It's very simple, you just have to enter your search word and we will show you all the articles available on the Web containing that word.
• Using the menu: The products in our online store are organized according to categories, to make it easier for you to find what you are looking for. At the top of the web, you will always have the menu visible so you can navigate with total ease.
• Using our filters: If you are in a category, such us “Rings”, you can filter de products that are displayed on the screen by:
  • Price
  • Categories
  • Material
  • Brands
  • Stone colour
  • Cut
  • Setting
  • Birthstone
  • Gem

It is pretty easy. You only need to go to the upper of the page and you will find on the right side a selector. The options available are “Español” or “English”, you can switch from one to another in any of the pages of our website.

You just need to go to the right top of the page and you will find a dropdown just by the side of the language selector. The options available are euros (EUR), pounds (GBP) and dollars (USD). You’ll only need to change the currency once, after that all prices will be displayed on the same currency.

The products we sell in our online store are brand new; they are presented in their original packing and include their correspondent warranty. Temptation Jewellery does not sell used or second-hand products.

In the product chart we specify its availability. Not all articles have immediate availability. Some of them are only available on request. When that happens you will see it specified on the chart product as “buy on request”.

Keep in mind that it can take a bit more time for you to receive this type of product. Because we are about to receive it or our jeweller needs to craft the piece for you once you order it. Shipping timelines are usually within 10 business days from the order day.

At the bottom of this page you can see a box where you must write your email to subscribe. You can unsubscribe from our Newsletter at any time.

Our Newsletter informs you for free about all our great offers and new items we are launching.

If you don’t want to receive more information about our offers, you can cancel your subscription through the link “unsubscribe” that you will find in every e-mail, from your Temptation Jewellery profile or simply sending us an e-mail. That’s too bad! You will miss future offers…

Temptation Jewellery offers you a personalized customer service support for your purchases:

• Telephone: Pick up your phone and our amiable agents will help you make your order. You can call us from 10 a.m. to 10 p.m. Temptation Jewellery customer service centre: +34 680 632 307.
• Chat: You can use the chat for sending us a message. who will answer all your questions about order status, delivery schedules and costs. If they cannot give you an immediate answer, they will contact you as quickly as possible. Our chat is available from Monday through Friday from 10:00 a.m. to 10.00 p.m., except national holidays.
• E-mail: Send us an e-mail to info@temptationjewellery.com. We will answer you as soon as possible.

All of the prices shown in this website include VAT and delivery costs for purchases that reach or exceed € 99. If your purchase does not reach € 99, shipping costs will be € 20 to be paid by the customer.

All purchases go with their correspondent invoice that is attached to the products.

Our shipments are made via Correos and the estimated delivery time is 15-20 days.

Shipping and delivery is made from Monday through Friday, excepting holidays. Time shown is an estimated and start counting since the order has left our deposits. If your order has not left 3 work days after you made your order or payment, contact us and we will inform you about estimated shipping and delivery time.

Please, indicate your delivery address correctly when placing your order. Any address change once the order is in the “preparing” stage will represent a 3 days delay. Once your product is sent, it won’t be possible to cancel the order or to change the delivery address.

When you finish the purchase process, you can specify the delivery address and the invoice address. In case both addresses are identical you can fill in only one.

You can give a different delivery address without problems, as long as such address is within the same country of the invoice address. It is not possible to change the delivery address once your order has been sent.

No, there isn’t a minimum purchase required to validate your order.

You should receive a confirmation e-mail around 5 and 30 minutes after your purchase.

From “My account” you can track your order in any moment. Click on “My orders” and it will show you one of the following status:

• Payment accepted: We have received your order correctly and it will be processed as soon as possible.
• Processing in progress: We are preparing your order and it will be shipped shortly.
• Shipped: Your product has been sent (it is not possible to cancel the order).
• Delivery in progress: Your purchase is on its way.
• Cancelled: Your order has been cancelled.
• Refunded: Your payment has been refunded.

Temptation Jewellery guarantees the possibility to cancel your order in any moment as long as the cancellation is communicated before the product is sent.

All of our deliveries are secured against robbery, loss or damage. If you notice any harm or manipulation in the package when receiving it, report it in the shipping note of the transportation enterprise. We highly recommend you to check your order once received, any incidence must be notified before 24 hours of its reception.

Temptation Jewellery electronically stores all orders. In order to modify an order you only have to tell us via chat, phone or e-mail, providing us the number of the order you want to modify. For immediate availability orders, you must indicate it within a 2 hours maximum term, since, due to the fact that they are immediate shipment purchases, it is possible that when you communicate the changes, the order could have already left our deposit.

If you are not at home at the moment of the delivery, don’t worry! The transportation agency will leave a note so you can get in contact with them and schedule the delivery (or if you want, to help you drop your package in their nearest office to you), without additional charges.

Important: Transportation agencies use to arrange up to three delivery attempts. After that, your order will be given back to Temptation Jewellery.

Once your order is shipped, you’ll receive a tracking number via email so you can keep an eye on its activity while it makes its way to you. You can also log into your Temptation Jewellery account at any time and select “My Orders” to review your order status.

You can track your order, or well, try to arrange the delivery contacting the transportation agency that will deliver it, providing them your order number.

Yes, Of course! Your invoice comes inside one of the packages you have received.