SHIPPING & RETURNS

-In this independent page we will detail everything related to shipping, shipping status, shipping costs, delivery times and costs, return conditions, etc.-

SHIPMENTS

Where I can get my order?

You can receive it at the address you choose (address, work, etc.)

Can the delivery country be different from the purchase country?

The country of delivery always has to match the country of purchase.

How long will it take to send my order?

The delivery time is 48H, unless the order is made on Saturday, Sunday or holiday, in which case the order will be processed on the first working day after the day of placing the order.

How much do I have to pay for shipping?

Shipping costs are free for standard shipping managed by Correos

For shipments by DHL a cost will be applied that will depend on the dimensions of the product

How can I know where my order is?

To know the status of your order, enter the tracking code in the section of my orders on our website.

What is the delivery process?

We will send you a confirmation email when your order is going to leave the warehouse.

 

RETURNS

* NO REIMBURSEMENTS ARE ACCEPTED, ONLY CHANGES

1-For one or several products of the same total price

2-For a product of lower value, receiving a discount voucher for the remaining amount

3- For a product of greater value, paying the difference in the amount 

(*) TOTAL REFUNDS WILL BE MADE ONLY:

• If the item is defective,

• If the item does not match your description.

• If the item does not work as described.

What should I do to give the item back?

To request an online return with pick up at your address write to the address info@temptationjewellery.com specifying the order number (which you will find in the order confirmation email), an address for the collection and the details of the items you want to return .

After verifying the data, we will send a carrier in the next 72 hours (whenever possible). To make the collection, the transport company will contact you.

What is the deadline to make a return?

For any return, you have a period of fourteen (14) days from the completion of the order.

Do I have to pay something for my return?

Returns at shop.temptationjewellery.com are free.

How will I receive my refund?

Once the return is approved, you will receive the amount in the same way that you made your purchase.

When will I receive my refund?

After approving the return (the items have to be in perfect condition and have the internal tags) you will receive a confirmation email indicating that the amount will be credited to your account in a few days. Remember that the payment to the credit card always depends on your bank.

What do I do if the amount of my refund is incorrect?

Contact us at shop.temptationjewellery.com we will solve the problem as soon as possible.

shop.temptationjewellery.com reserves the right to refuse returns communicated or sent after the deadline, or items that are not in the same conditions in which they were received.

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